Frequently asked questions

Got a question about Is This OK? Check our frequently asked questions to see if we have already answered it.

Is This OK? is a partnership between Runaway Helpline and Childline to offer support to young people. Got something you need to talk about? Are you worried that something in your life doesn’t feel right? Is This OK? is here to help.

Speak with our free, confidential chat service for information and advice on a range of topics or connect to a real person for anonymous support.

We are a completely anonymous service. When you use our service we do not know who you are or where you are. You don’t need to provide your real name (a nickname is fine for us!), and we don’t need to know your address.

We do not collect any data from your phone or computer (I.P. address). We only know the things about you which you choose to share. We can not trace the device you are using.

Only our trusted Is This OK? team members will see your conversation and it is stored in a safe place.

If we are worried that you may be in a dangerous situation, we may need to talk to other people about what we have talked about. We will always discuss this with you first.

Lots of young people like you said they would like the chat to be 100% private and so we designed OKbot to clear the chat anytime you go away from the chat page. The next time you come back, the history will not be visible.

You can also delete your browser history to remove any mention of Is This OK?

OKbot is a private and safe computer driven chatbot to help you find the right guidance on a whole range of topics. The chatbot is not a human. However, OKbot can help connect you to a (human) Is This OK? team member, who you can talk with in a safe and secure 1-2-1 live chat.