Support and advice from the safety of your phone

Is This OK? is a free, confidential, online chat service for young people aged between 13-18 who are looking for support. Got something you need to talk about? Are you worried that something in your life just doesn't feel right? Is This OK? is here to help.

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How this service works

Launch chat Press the Get Support button when you are ready to chat

Talk to our bot Our bot will ask you some questions in order to get you the best possible support. It can also provide lots of information you might find helpful. But it can't understand if you type your reply, so use the multiple choice buttons to answer

Talk to a person Our specialist team are here to support you and help you think things through. If you want to chat, we won’t judge; we just want you to feel safe and free from danger

Feel like you're ready to talk?

Our chatbot will ask you some simple questions so we can direct you to the right place. It can provide you with useful information if you need it and put you in touch with someone to chat to. Please use the buttons provided to answer any questions.

Get Support

Our chatbot will be able to give you advice and information 24/7 and our specialist advisers are available for you to chat to between these hours:

Monday: 14:30 – midnight

Tuesday: 14:30 – midnight

Wednesday: 14:30 – midnight

Thursday: 14:30 – 21:30

Friday: 14:30 – 23:00

 Saturday: 09:00- 21:30

Sunday: 09:00- 21:30